Tech, Russle checked the gateway, I'm not sure for what! he found not problems. I check the SNMP Event Log on the gateway, and found it showing connection errors and follows.
Thu Jul 26 13:09:15 2012 Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=1c:14:48:b1:12:51;CMTS-MAC=00:1b:d5:fe:fc:b1;CM-QOS=1.1;CM-VER=3.0;
Thu Jul 26 13:09:15 2012 Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=1c:14:48:b1:12:51;CMTS-MAC=00:1b:d5:fe:fc:b1;CM-QOS=1.1;CM-VER=3.0;
Thu Jul 26 13:09:15 2012 Error (4) Missing BP Configuration Setting TLV Type: 17.3;CM-MAC=1c:14:48:b1:12:51;CMTS-MAC=00:1b:d5:fe:fc:b1;CM-QOS=1.1;CM-VER=3.0;
Time Not Established Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC=1c:14:48:b1:12:51;CMTS-MAC=00:1b:d5:fe:fc:b1;CM-QOS=1.0;CM-VER=3.0;
Wed Jul 25 07:54:22 2012 Critical (3) Resetting the cable modem due to docsDevResetNow
Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=1c:14:48:b1:12:51;CMTS-MAC=00:1b:d5:fe:fc:b1;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=1c:14:48:b1:12:51;CMTS-MAC=00:01:5c:22:d1:92;CM-QOS=1.0;CM-VER=3.0;
Posted the errors at the following link for Charter to review.
http://charter-communication.blogspot.com
I spoke with supervisor, JC operator# 838672, she is going to forward this to the branch supervisor again; for the I don't know how many times, at this point! I am to get a call or email in regard to solving this issue.
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