07/01/2012 Communication With Charter Communications

Called to set up another appointment for 7/11/12, also called 7/11/12 to let the tech know I was home and just to show up! The tech called prior to appointment, The gateway was swapped for another of the same by the tech "John". The same issue continued, I called John directly on his cell as he let me know he would come and run a new drop to the house the next day 7/12/12, issue still persisted.