07/18/2012 Communication With Charter Communications

The tech "Russle" replaced coax connectors and a splitter, he had the office run tests and found no issues with the connection. He told me to call "John" if I had any more issues, as they would need to schedule maintenance to check the connection on the Charter side. I followed up with John when the issue continued. John called Russle, called me back to let me know Russle would follow up with me, after more then 2 hours I had no follow up. I called John and received VM, I left a message asking for follow up status… received none.