11:47 pst, 1:47 in St. Louis MO, Charters Corporate Headquarters, still have not heard back from Michelle... to no surprise!
Called Michelle and was told we will receive a letter stating this is an issue with my equipment and no resources will be spent to resolve this issue.
No matter who I talk to at Charter Communications, it conveniently seems to fall upon deft ears that I removed all of my hardware form the network.
The fact that I connected directly to the drop with only the Charter supplied Motorola gateway and an Apple laptop.
In layman's terms you are not worth the resources… here's the corporate bird now go F-YOURSELF!
Emailed Michael Henry, Priority Escalation Team at PriorityEscalationTeam@chartercom.com
Tuesday, August 7, 2012
Monday, August 6, 2012
08/06/2012 Communication With Charter Communications
Called Charter Corporate office (314) 965-0555 to speak with the President and CEO, Thomas Rutledge. When I dialed his extension I was transferred to Michelle at extension 31479.
I went over the story with her, she told me she would check with the supervisor on my end and get back with me tomorrow.
I went over the story with her, she told me she would check with the supervisor on my end and get back with me tomorrow.
Friday, August 3, 2012
08/03/2012 Charter Communications Motorola Gateway Set Up Directly Off The Drop At The Pole
I set the Charter supplied Motorola gateway up directly to the drop, connected to one Apple laptop and recorded the goings on with an iPod.
The connection dropped twice in less than 45 minuets. The video below shows the last drop. The modem is placed next to an Apple laptop running OS X, Network Diagnostics Tool.
More Charter Communications outstanding customer support, for yet another poor sap!!
Instead of allocating the resources to actually service the client and give them what they pay for... Charter can't have the pain in the ass clients interrupting the following!!
We are in Pasadena, not far from this world famous health food establishment.
The connection dropped twice in less than 45 minuets. The video below shows the last drop. The modem is placed next to an Apple laptop running OS X, Network Diagnostics Tool.
More Charter Communications outstanding customer support, for yet another poor sap!!
Instead of allocating the resources to actually service the client and give them what they pay for... Charter can't have the pain in the ass clients interrupting the following!!
We are in Pasadena, not far from this world famous health food establishment.
Thursday, August 2, 2012
08/02/2012 Communication With Charter Communications
Tech John stopped by around 3:00 pm, he told me we were going to be charged $90.00 for service calls and we were black balled for running the coax, even though the modem was installed in the original Charter location.
He also told me Charter was not going to service our account any more. Because they only have 2 clients off the node we are on and we would be charged for any service calls.
I asked John if I put the modem directly off the drop form the pole and had the connection issue if they would service it. He told me NO, management said Charter will not service the account at all.
He also told me Charter was not going to service our account any more. Because they only have 2 clients off the node we are on and we would be charged for any service calls.
I asked John if I put the modem directly off the drop form the pole and had the connection issue if they would service it. He told me NO, management said Charter will not service the account at all.
Wednesday, August 1, 2012
08/01/2012 - 08/02/2012 Communication With Charter Communications
I followed up with Gabriel both days in regard to the status of the modem swap, he told me someone would be coming to swap the modem, not himself.
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