11:47 pst, 1:47 in St. Louis MO, Charters Corporate Headquarters, still have not heard back from Michelle... to no surprise!
Called Michelle and was told we will receive a letter stating this is an issue with my equipment and no resources will be spent to resolve this issue.
No matter who I talk to at Charter Communications, it conveniently seems to fall upon deft ears that I removed all of my hardware form the network.
The fact that I connected directly to the drop with only the Charter supplied Motorola gateway and an Apple laptop.
In layman's terms you are not worth the resources… here's the corporate bird now go F-YOURSELF!
Emailed Michael Henry, Priority Escalation Team at PriorityEscalationTeam@chartercom.com
Me too. See record below:
ReplyDeleteTHIRD PHONE CALL TO CHARTER:
7/25 1:45 to 2:41: Told story again to Ariel in Orland, Fl – will transfer to the business account department; can’t see any notes re: previous calls made about problem. 1:45 – 1:51 on hold. Got video repair department. Went through story for 2nd time today (many other times on other days). Was referred to trained technician in “video repair” Told story again to the “video technician”. On hold: 1:54 – 1:56 spoke Zack – was speaking and at 2PM call was disconnected. Recalled 2:01: Call was answered after pushing buttons and entering info and requesting representative at 2:04 spoke to Cancio; 2:05 he said he would refer me to business line because he was residential; 2:04 – 2:06 spoke to Dan; retold story – at 2:08 Dan referred me to Care Team and said to ask for supervisor. Hold 2:09 – 2:11 waited to speak to care team. Spoke to Jason & told story again; Jason very responsive, took notes, asked questions; waiting for supervisor to help, call disconnected at 2:22 pm. Jason Recalled 2:23: waiting for response from account coordinators to find out how to file case so it is routed to the correct person. Waited for next up to come on line, but at 2:38 put on hold again. 2:39 will wait to get email back to get info needed and then will send case up. Will call me back and let me know the case has been submitted. TICKET NUMBER IS 6160966 Call ended at 2:41.
FOURTH CALL TO CHARTER
8/14 2:26 – 3:11PM PM Pushed button for new service and got lady who put me on hold at 2:29 to get a manager. 3:32 Got John, Manager with E-commerce sales department. 2:37 transferred to Charter Communications while John was supposed to remain on line: Hold 2:37 thru 2:41 came back on line said was still waiting for Charter Communications to come on line. 2:46 3-party conversation came on and may who sounded confused – 2:50 transfer to “Bulk” department to speak to sales rep and get me transferred, but I will stay on line. First I gave ticket number and “Eric” looked it up. 2:51 left line to finish another call. 2:53 didn’t understand, a re-explained problem. He said is going to get someone to come out here to see layout and fix problem. 3:00 Charter Communications: Shawn. Explained story again. Discussed problem. 3:08 put on hold again to go and find out why Charter doesn’t have these lots showing on the “map”. 3:10 pm disconnected.