Tech John stopped by around 3:00 pm, he told me we were going to be charged $90.00 for service calls and we were black balled for running the coax, even though the modem was installed in the original Charter location.
He also told me Charter was not going to service our account any more. Because they only have 2 clients off the node we are on and we would be charged for any service calls.
I asked John if I put the modem directly off the drop form the pole and had the connection issue if they would service it. He told me NO, management said Charter will not service the account at all.
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